Customer Terms of Service

Welcome to WashPot ("WashPot", "we", "our", or "us").

These Terms of Service ("Terms") govern your access to and use of the WashPot mobile application, website, and related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with these Terms, you must not use the Service.

1. About WashPot

WashPot is an online marketplace that enables customers to discover, schedule, and book vehicle washing services offered by independent service providers.

WashPot facilitates bookings between customers and service providers but is not itself a vehicle washing service provider.

2. Eligibility

To use the Service you must:

• Be at least 13 years of age.
• If under 18 years of age, use the Service only with the consent or supervision of a parent or legal guardian.
• Provide accurate and complete registration information.
• Maintain the confidentiality of your account credentials.

You are responsible for all activities that occur under your account.

3. Creating an Account

To use certain features of the Service you must create an account. You agree to:

• Register using accurate information.
• Verify your email address through the verification process, or sign in using a supported third-party sign-in option such as Sign in with Google or Sign in with Apple.
• Keep your information updated.
• Maintain a secure password (where you use email and password sign-in).
• Notify WashPot immediately if you believe your account has been compromised.

WashPot may suspend or terminate accounts that contain false or misleading information.

4. Using the Service

The Service allows customers to:

• Search for nearby service providers.
• View available vehicle washing services.
• Schedule bookings.
• Pay for bookings online.
• Cancel bookings and receive refunds in accordance with these Terms.
• Receive booking and payment notifications.
• Manage saved addresses.
• Upload a profile picture.
• Submit ratings and reviews.
• Manage account information.

Features available may change over time.

5. Customer Responsibilities

When using WashPot you agree to:

• Provide accurate booking information.
• Provide an accurate pickup or service location.
• Be available during the scheduled booking window.
• Cooperate with the assigned service provider.
• Treat service providers respectfully.
• Ensure reasonable access to the vehicle.

Failure to provide accurate information may result in delays or cancellation of services.

6. Booking Requests

Submitting a booking request does not guarantee completion of the requested service. Bookings remain subject to:

• Service provider availability.
• Operational constraints.
• Technical issues.
• Other circumstances beyond WashPot's reasonable control.

WashPot reserves the right to reject incomplete or invalid booking requests.

7. Pricing and Payments

7.1 Pricing

The price of a booking is calculated by WashPot at checkout and shown to you before you pay. Depending on the service mode, the total amount payable may include:

• Service price — the price of the services you selected, as set by the service provider.
• Platform fee — a fixed fee charged by WashPot for use of the platform.
• Convenience fee — a fee calculated as a percentage of the service price.
• Pickup fee — for Pickup bookings, a distance-based fee set by the service provider.
• Premium — an additional amount set by the service provider for the booked slot.

The price breakdown for each booking is recorded at checkout and does not change after the booking is created. Fees and rates may be revised from time to time; any revision applies only to bookings made after it takes effect.

7.2 Online Payment

Bookings must be paid for online at the time of booking. Payments are processed by our third-party payment gateway, Razorpay, using the payment methods it makes available (such as UPI, debit or credit cards, net banking, and wallets).

When you check out:

• Your selected time slot is held for you while you complete payment.
• The payment screen remains open for approximately 10 minutes. If payment is not completed within approximately 15 minutes of creating the booking, the booking may be released and the slot made available to other customers.
• A booking is confirmed only after WashPot receives confirmation from Razorpay that the payment has been successfully completed.

Your payment details (such as card numbers, UPI credentials, or bank login details) are entered directly with Razorpay. WashPot does not receive or store complete debit card, credit card, UPI, or banking credentials. Your use of Razorpay is also subject to Razorpay's own terms and privacy policy.

WashPot collects payments from customers on behalf of the service provider for the booked service, together with WashPot's own fees.

7.3 Failed, Interrupted, and Duplicate Payments

• If a payment fails or is declined, you may retry. Retries for the same booking are linked to a single payment request, so a booking can only be paid for once.
• If your payment succeeds but the app is unable to confirm it (for example, due to a loss of internet connectivity), you will see a message that your payment is being confirmed. Please do not pay again. WashPot independently confirms payments with Razorpay and will confirm your booking automatically.
• If a payment is received after your booking has expired or been cancelled, the booking will not be reopened, and the full amount of that payment will be refunded to you automatically.
• In the unlikely event that you believe you have been charged more than once or charged incorrectly, please contact us using the details below. WashPot regularly reconciles its records with Razorpay and will refund any amount found to have been charged in error.

8. Cancellations

8.1 Cancellation by the Customer

You may cancel a confirmed booking from within the application at any time before the start of your booked time slot. Bookings cannot be cancelled once the booked time slot has started.

The amount refunded depends on when you cancel:

When you cancel	Amount refunded
Within 10 minutes of making the booking, or 24 hours or more before the booked slot	The amount paid, less the platform fee and convenience fee
Less than 24 hours but at least 30 minutes before the booked slot	The amount paid, less the platform fee, convenience fee, premium, and a cancellation charge of 5% of the service price
Less than 30 minutes before the booked slot	No refund
After the booked slot has started	Cancellation is not available

The platform fee and convenience fee are non-refundable in all cases where a booking is cancelled by the customer.

Illustrative example: For a booking of ₹500 made up of a ₹400 service price, ₹20 platform fee, ₹30 convenience fee and ₹50 premium, the refund would be ₹450 if cancelled within the first tier, ₹380 if cancelled within the second tier, and ₹0 if cancelled less than 30 minutes before the slot.

Where a booking is cancelled less than 24 hours before the slot (other than within 10 minutes of making the booking), the premium (and any applicable cancellation charge) is retained, and the premium is paid to the service provider as compensation for the reserved slot.

The time limits and percentages above may be revised from time to time. The cancellation terms displayed at the time of your booking apply to that booking.

8.2 Missed Bookings (No-Show)

If you do not attend, or do not make your vehicle available, during your booked time slot, the booking will be marked as a no-show once the slot ends. No refund is payable for a no-show, and the service provider will be paid for the booking.

8.3 Cancellation by the Service Provider

Service providers cannot currently cancel bookings through the WashPot application. If WashPot introduces provider cancellations in future, or if a confirmed booking cannot be fulfilled because of the service provider, the customer will receive a full refund of the amount paid.

8.4 Misuse

Repeated abuse of booking, payment, or cancellation functionality may result in account restrictions.

9. Refunds

• Refunds are processed automatically when a booking is cancelled or when a late payment is received, in accordance with Sections 7 and 8.
• Refunds are made to the original payment method through Razorpay. WashPot does not issue refunds in cash or to a different account.
• Once initiated, refunds are typically credited within 5–7 business days, depending on your bank or payment provider. WashPot is not responsible for delays caused by banks or payment providers.
• Each cancellation is refunded only once. Where a refund has already been issued, repeated cancellation attempts will not result in an additional refund.
• If you have not received a refund you believe is due, please contact us using the details below with your booking ID.

10. Reviews and Ratings

Customers may submit ratings and reviews based on genuine service experiences. You agree that reviews will:

• Be truthful.
• Be based on actual experiences.
• Not contain abusive, defamatory, hateful, discriminatory, or unlawful content.
• Not contain spam or promotional material.

WashPot reserves the right to remove reviews where required by law or where necessary to protect the integrity of the Service.

11. Prohibited Conduct

You agree not to:

• Create fraudulent bookings.
• Submit fake reviews or ratings.
• Impersonate another person.
• Use false identity information.
• Harass, threaten, or abuse service providers or other users.
• Upload unlawful or offensive content.
• Attempt to gain unauthorised access to the Service.
• Reverse engineer, decompile, or otherwise attempt to extract source code from the application except where permitted by applicable law.
• Use automated scripts, bots, crawlers, or scraping tools without prior written permission.
• Interfere with the security or operation of the Service.
• Violate any applicable laws or regulations.

Violation of these Terms may result in suspension or permanent termination of your account.

12. User Content

You retain ownership of the content you submit, including profile photographs, reviews, ratings, and feedback.

By submitting content, you grant WashPot a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, and use such content solely for operating, improving, and promoting the Service.

You represent that you have the necessary rights to submit such content.

13. Intellectual Property

The WashPot application, branding, logos, software, text, graphics, and related materials are owned by or licensed to WashPot and are protected by applicable intellectual property laws.

Nothing in these Terms transfers ownership of intellectual property to users. You may not reproduce, modify, distribute, or commercially exploit any part of the Service without prior written permission.

14. Privacy

Your use of the Service is also governed by the WashPot Privacy Policy. By using the Service, you consent to the collection and processing of your information as described in the Privacy Policy.

15. Third-Party Services

WashPot relies on third-party providers including Razorpay (payment processing and refunds), cloud storage, mapping and geocoding services (including OpenStreetMap, Nominatim, and Apple Maps), sign-in providers (Google and Apple), push notification services (Expo), and email providers. These third parties operate under their own terms and privacy policies. WashPot is not responsible for services provided directly by independent third parties.

16. Marketplace Disclaimer

WashPot operates solely as a technology platform connecting customers with independent vehicle washing service providers. Unless expressly stated otherwise:

• WashPot does not employ service providers.
• WashPot does not guarantee the quality, availability, or suitability of services provided by independent providers.
• The service provider remains responsible for performing the booked service.
• WashPot collects payment for bookings on behalf of service providers, retains its fees and commission, and remits the service provider's share to the service provider.

17. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, WashPot disclaims all warranties, whether express or implied, including warranties relating to merchantability, fitness for a particular purpose, non-infringement, availability, reliability, and accuracy.

WashPot does not guarantee uninterrupted or error-free operation of the Service.

18. Limitation of Liability

To the maximum extent permitted by law, WashPot shall not be liable for indirect or consequential damages, loss of profits, loss of data, loss of business opportunities, delays caused by service providers, damage arising from services performed by independent service providers, or events beyond WashPot's reasonable control.

Nothing in these Terms excludes liability where exclusion is prohibited by applicable law.

19. Suspension and Termination

WashPot may suspend or terminate access to the Service where a user violates these Terms, engages in fraudulent activity, attempts to compromise platform security, misuses the Service, or creates risk for other users or the platform.

Users may request account deletion through the application or by contacting WashPot. Certain operational records may be retained in accordance with the Privacy Policy.

20. Future Features

WashPot may introduce new functionality including loyalty programmes, additional booking options, iOS application support, and other marketplace features. Availability of future features is not guaranteed.

21. Changes to these Terms

WashPot may update these Terms from time to time. Material changes will be communicated through the application, website, email, or other appropriate means. Continued use of the Service after updated Terms become effective constitutes acceptance of the revised Terms.

22. Governing Law

These Terms shall be governed by the laws of India.

23. Jurisdiction

Any dispute arising out of or relating to these Terms or the use of the Service shall be subject to the exclusive jurisdiction of the competent courts located at Mangaluru, Karnataka, India.

24. Contact Information

For questions relating to these Terms, please contact:

WashPot Website: https://washpot.app Support: support.washpot@gmail.com Privacy: support.washpot@gmail.com

By using WashPot, you acknowledge that you have read, understood, and agree to these Terms of Service.